Support
Something not working, or something you want to tell us? Write to runner-support@omiwato.com. A person reads it.
What helps us help you
- Your player name, so we can find your account.
- Your iPhone model and iOS version.
- What you did, what you expected, and what happened instead. If it was during a run, roughly when.
Common questions
New phone
Sign in with the same Apple or Google account you used before, and your player name, runs and progress come back. Routes are not restored: they are never stored outside your phone, and the app rediscovers them after a couple of runs.
Deleting your account
In the app, open Profile, then Settings, and choose Delete account at the bottom. This removes your account, your picture, your runs and your progress from our servers. Your player name stays on the leaderboards of past seasons, unlinked from you. It cannot be undone.
Distance looks off
Runner measures with GPS and your phone's motion sensors together. In dense city blocks or under heavy tree cover the numbers can drift, and they may differ from a watch. If a run looks clearly wrong, tell us the date and the distance you expected.
Privacy
What we store and what never leaves your phone is described in the privacy policy.
Omiwato AB · Sweden
runner-support@omiwato.com